![]() Workflow to handle common tasks, such as answering frequently asked questions.Ĭreate knowledge bases and public or private community forums within Zendesk Tickets, making sure that help requests are handled by the best subject matterĪutomate repeat tasks - Group rules and macros can customize the automated Companies that use Zendesk can connect to share customer support Project status updates and help requests with customers, agents in other departmentsĪnd vendors. There are Zendesk apps, and third party apps like TwicketTMįor Twitter, for iPhone, iPad and Android, for easy access on the go.īe visible - Permissions settings allow sharing of If you have a Plus account), then embed the results on a website or send themīy email, PDF or CSV. Make data-drivenĭecisions via more than 20 ready-to-use dashboards and reports, or slice andĭice data by creating customized reports (with the free GoodData integration Management, or can be manually combined to your preference. Get the bird’s eye view- Related tickets coming inįrom different channels are compiled into conversations within Zendesk for easy To a specific brand or brands, all automatically sharing tickets with a central Zendesk Enterprise version allows you to have multiple Zendesk instances, customized Your brands will always greet your prospects, customers, clients, partners You can set up more than one location with different languages and times, ![]() Javascript/CSS widgets, Zendesk can be customized to provide a seamless transitionįrom your website to the customer-facing Web interface, even when you have multipleīrands. Insight needed to identify trends and plan for future demand.īe consistent- Through its extensive list of API and Number of calls waiting, wait times, and agent performance provide the necessary Voicemail messages are recordedĪnd transcribed, then converted into tickets. Customer support representatives can answer inbound or make outboundĬalls from landlines, browsers or mobile devices. Systems for up-close-and-personal assistance.Īdding Zendesk Voice creates call center capabilities without adding expensive To share their screens or help desk techs to make the necessary changes to customers’ Screencasting and remote diagnostic support through LogMeIn Rescue allow customers Blog writers and forumįacilitators can reward their loyal participants by providing in-depth, offline ![]() Zendesk supports popular Twitter clients like HootSuite and TweetDeck, and canīe integrated with major blogging and forum platforms. In Twitter, you can conduct high-powered searches to find conversations, Through social media straight from Zendesk, without logging in to the relevant Or from Facebook, Twitter or Wordpress posts. Within Zendesk, on your website, by sending email, from chat and smartphones, Meet customers where they are - Tickets can be created According to ,Ģ5,000+ businesses around the world including Disney, Groupon and Xerox use it.įeatures are designed to make online help desk ticket management simple and efficientįor companies of all sizes and industries, even if they’re processing thousands Zendesk is easy-to-use, Cloud-based customer service software. ![]()
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